Lighthouse Pet Sitting of Cape Cod
Policies and Procedures
Reservations
New Clients: A pre-service visit must be scheduled at least 7 days prior to pet sitting reservations.
Existing clients: A 7 day notice is required for clients with no key kept on file. For clients with a key kept on file, we need at least 24 hours notice prior to reservations. Last minute reservations will be charged an additional fee.
Reservations are made on a first come first serve basis. If you know your dates needed, schedule as early as you can.
Holidays are a very busy time. Sittings fill up quickly and far in advance. Scheduling will be based on availability.
Existing clients: A 7 day notice is required for clients with no key kept on file. For clients with a key kept on file, we need at least 24 hours notice prior to reservations. Last minute reservations will be charged an additional fee.
Reservations are made on a first come first serve basis. If you know your dates needed, schedule as early as you can.
Holidays are a very busy time. Sittings fill up quickly and far in advance. Scheduling will be based on availability.
Cancellations
Pet Sitting/House Sitting: Please give over 24 hours to cancel any visits. If you cancel less than 24 hours, you will be charged for those visits.
Holidays: Please understand we have to turn away others in order to schedule holiday visits, as this is a very busy time. For this reason, if canceled, holiday sittings are non-refundable.
Holidays: Please understand we have to turn away others in order to schedule holiday visits, as this is a very busy time. For this reason, if canceled, holiday sittings are non-refundable.
Early Returns
No refunds are given for early returns.
Keys
If you expect to use our service in the future, we ask that you provide us with 2 keys at the pre-service visit.
All keys are kept in a secured lock box. Keys will not be labeled with your name or address. Your confidentiality is important to us. Your information is also kept in locked files and protected.
For clients that do not wish for us to keep keys on file, a pick up and return fee will be applied.
Please remember to update us if your locks or alarm system codes are changed.
All keys are kept in a secured lock box. Keys will not be labeled with your name or address. Your confidentiality is important to us. Your information is also kept in locked files and protected.
For clients that do not wish for us to keep keys on file, a pick up and return fee will be applied.
Please remember to update us if your locks or alarm system codes are changed.
Payments
We accept cash and checks at this time. Please make checks payable to Lighthouse Pet Sitting. Tipping is not expected but appreciated.
Clients must make payments upon the start of service. Clients that have weekly visits are asked to pay weekly for services.
If not paid within 10 days of returning a late fee will be applied.
Clients must make payments upon the start of service. Clients that have weekly visits are asked to pay weekly for services.
If not paid within 10 days of returning a late fee will be applied.
Pet sitting visits
We will keep your visits as close to the requested times frames as possible. Visits may be adjusted if we are delayed by traffic, weather or sick pets.
Shared visits: In order to properly care for your pets you must discuss this option prior to making a reservation. This requires approval by your pet sitter. You must notify your pet sitter if you intend to have additional people in your home to care for either your pets or home during any scheduled reservation. We must be allowed contact with them and they must be aware of our schedule. This is to avoid any miscommunication of your pets' care.
We do not accept every other day pet sitting assignments. We require a minimum of 1 visit per day for all pet sitting. We also must be able to care for ALL pets in the home at the time of scheduled visits.
Shared visits: In order to properly care for your pets you must discuss this option prior to making a reservation. This requires approval by your pet sitter. You must notify your pet sitter if you intend to have additional people in your home to care for either your pets or home during any scheduled reservation. We must be allowed contact with them and they must be aware of our schedule. This is to avoid any miscommunication of your pets' care.
We do not accept every other day pet sitting assignments. We require a minimum of 1 visit per day for all pet sitting. We also must be able to care for ALL pets in the home at the time of scheduled visits.
Pet Sitting Time frames:
6 -10:30 Morning
11- 3:30 Mid Day
4- 7:30 Evening
8- 9:30 Late Night
6 -10:30 Morning
11- 3:30 Mid Day
4- 7:30 Evening
8- 9:30 Late Night
Inclement Weather
In severe weather, every effort will be made to reach your home and pets. Times of visits may be adjusted, if we are delayed by road closures, downed trees or a travel ban because of weather etc...
In order for us to care your pets, please keep driveways clear in the winter season.
In the case of an unforeseen emergency (car accident, illness etc…) your emergency contact numbers will be called.
Please know we do everything possible to not have your service interrupted. Your pets care is our priority.
In order for us to care your pets, please keep driveways clear in the winter season.
In the case of an unforeseen emergency (car accident, illness etc…) your emergency contact numbers will be called.
Please know we do everything possible to not have your service interrupted. Your pets care is our priority.
Vaccinations
All dogs, cats and ferrets are required to be current on distemper and rabies vaccinations.
Puppies must be current on their series of puppy vaccinations.
Puppies must be current on their series of puppy vaccinations.
Veterinary Care
Please make your veterinarian aware that you are using our service while traveling.
We ask that clients keep us updated about any medical changes for your pets. This includes surgeries, allergies and changes in medications.
Please do not leave sick or dying pets in our care without notifying your pet sitter prior.
If your pets become ill during our care, you will be contacted, unless it’s an emergency situation that requires your veterinarian to be contacted first. In an emergency if your veterinarian is closed, an emergency hospital will be used.
You are responsible for all veterinary charges incurred and our emergency veterinary hourly rate will be applied.
We ask that clients keep us updated about any medical changes for your pets. This includes surgeries, allergies and changes in medications.
Please do not leave sick or dying pets in our care without notifying your pet sitter prior.
If your pets become ill during our care, you will be contacted, unless it’s an emergency situation that requires your veterinarian to be contacted first. In an emergency if your veterinarian is closed, an emergency hospital will be used.
You are responsible for all veterinary charges incurred and our emergency veterinary hourly rate will be applied.
Head to Tails information!
All dogs must wear identification tags with your current information.
Dogs will not be walked off leash. Please provide a secure collar and leash.
We will not leave any pets outside in-between visits.
We cannot accept visits for pets left outside overnight.
We cannot accept dogs with past or present aggression behavior.
We use only positive reinforcement for your pets. We will never hit or yell at any pet. We will treat them with compassion only. Please let us know what training your pet has had and any commands that your pet might know.
While outside, we will do everything possible to avoid contact with other dogs.
Dogs will not be walked off leash. Please provide a secure collar and leash.
We will not leave any pets outside in-between visits.
We cannot accept visits for pets left outside overnight.
We cannot accept dogs with past or present aggression behavior.
We use only positive reinforcement for your pets. We will never hit or yell at any pet. We will treat them with compassion only. Please let us know what training your pet has had and any commands that your pet might know.
While outside, we will do everything possible to avoid contact with other dogs.
(508) 322-1PET(1738)
